Legal
Terms & Conditions
Please read these terms carefully before entering into a contract with us. If you have any questions, our team is always happy to help.
Definitions
The following terms are used throughout this contract and have the meanings set out below.
Entering Into A Contract
A legally binding contract between you and us will come into being in one of the following two ways:
Signed Order
When you sign the order form and pay a deposit. Both the signature and deposit together form a complete and binding order.
Oral Agreement
Where you and we agree verbally that we should provide the Services and/or Goods, provided we also confirm this in writing by email or letter.
No variation to the terms of this contract shall be effective unless agreed in writing and signed by a Director of our company. Any significant change affecting the contract price requires a contract amendment at £150 + VAT minimum, which must be signed before we proceed.
For supply only contracts, you must provide correct measurements and exact specifications. We will not be responsible for installation defects resulting from incorrect information. Please discuss all options and prices with your estimator before signing.
The Survey
Timing
We aim to carry out the final survey within approximately 3 weeks from the contract date. If performed within the cooling-off period, the survey cost becomes non-refundable.
Additional Work
The survey may reveal additional necessary work that affects cost. Either party may cancel or amend the contract if this occurs. We will quote for any preparatory work we can perform.
Re-Survey Fees
Only one final survey is provided free of charge unless otherwise stated. Additional surveys start from £350 + VAT. The contract holder must be present at all times during the survey.
Safety & Compliance
Discovery of safety risks, structural issues or non-compliance with Building Regulations allows either party to cancel the contract. Any changes confirmed during survey become final for production.
The Installation
We will provide an anticipated start date which is an estimate only. Please do not book other contractors for supply only orders until goods are delivered and checked.
Your Responsibilities
Important Notes
If you cannot accept installation within 6 weeks of the estimated period, 90% of the contract price becomes payable and storage fees of £50 per day will apply thereafter.
Payment
Deposit
A deposit is due upon placing your order and is required to confirm your contract with us.
Final Balance
The remaining balance is due 48 hours before installation. For supply only orders, payment is due on delivery.
Ownership
We retain ownership of all Goods until the full contract price has been received and cleared.
Late Payment
Late payments may incur interest at NatWest base rate plus 3%. Overdue balances after 28 days may be passed to debt collectors with fees added.
You may not withhold payment on the grounds of minor defects. Additional costs may apply for timber repairs or structural issues discovered during installation.
Guarantees & Warranties
Issuing Your Guarantee
Guarantees are issued after full payment has been received and a satisfaction note has been signed by you.
Supply Only
Supply only orders include a 1 year guarantee. Third-party components are covered by their respective manufacturers' warranties.
Glass Defects
Glass defects are assessed in accordance with GGF (Glass and Glazing Federation) standards.
Hi-Finity Doors
Hi-Finity door systems require mandatory annual paid maintenance to maintain the warranty.
Warranty Transfers
Warranties apply only to the original contract holder. Transfers to a new holder require a formal written request and a fee of £150 + VAT.
Account Holders Only
We will only discuss warranty matters with the named contract holder. No warranty discussions will be entered into with non-account holders.
Cancellation
Contract Signed
Your 7-day cooling-off period begins. Please note that any survey carried out during this period is non-refundable.
Cooling-Off Period Ends
Cancellation fees apply from this point. The 7-day period excludes Sundays and Bank Holidays.
Further Cancellation Costs
After 14 days you will be liable for any labour already performed, materials ordered, and weekly admin fees of £50 + VAT. Your deposit may be retained depending on our losses.
Restarting a previously cancelled project may require a price update due to changes in material costs since the original order date.
General Provisions
Complaints Policy
Olympia Windows takes customer satisfaction seriously. All complaints should be submitted in writing and will be handled in accordance with the following process.
Submit Your Complaint
Submit your complaint in writing. We will acknowledge receipt within 7 days.
Investigation & Site Visit
We will investigate and arrange a site visit within 14 days of acknowledgement.
Written Response
A written response will be provided within 5 days after the visit, or within 21 days if no visit is required.
Resolution
A complaint is considered closed once you accept our findings or do not respond within 14 days. Unresolved complaints may be escalated to the GGF or TGAS.
Questions?
Get In Touch With Our Team
If you have any questions about these terms and conditions before signing, our team is always happy to help. Please do not hesitate to get in touch.
Address
14-20 Northwood Road
Thornton Heath
England, CR7 8HQ
