Legal
Privacy Policy
We are committed to protecting your personal information and ensuring it is used legally and responsibly.
Who We Are
Olympia Home Improvements Ltd is a manufacturer and installer of high quality windows, doors, bifolding and sliding systems, and glazed roof systems for residential properties in London and surrounding areas. Under applicable law, Olympia Home Improvements Ltd is the controller of your personal data.
Olympia Home Improvements Ltd
14-20 Northwood Road, Thornton Heath
England, CR7 8HQ
Registered in England and Wales
What Personal Information Do We Collect?
Directly Identifies You
Does Not Identify You
How We Collect It
How Do We Use Your Information?
Process Orders
Process payments and fulfil orders for our products and services.
Manage Accounts
Manage your account, customer history and service requests.
Customer Service
Provide customer support and respond to your enquiries promptly.
Improve Services
Improve our website, products and overall service offering.
Marketing
Send updates and marketing communications where you have opted in.
Legal Compliance
Comply with our legal obligations and prevent fraud and misuse.
We do not sell or pass your personal information to third-party companies for their own marketing purposes.
Cookies
Our website uses cookies to analyse website usage, understand user behaviour, personalise your experience, measure traffic and test new features. Cookies do not personally identify you. You may disable cookies at any time through your browser settings, though this may affect website functionality.
Your Rights
Under applicable data protection law you have the following rights in relation to your personal data. To exercise any of these rights please contact us using the details below.
Access
Request a copy of the personal data we hold about you.
Rectification
Request corrections to any inaccurate or incomplete data.
Erasure
Request deletion of your personal data where legally permitted.
Object
Object to processing of your data for certain purposes.
Restrict
Request that we restrict the processing of your data.
Portability
Request a portable copy of your data in a readable format.
Data Protection & Retention
How We Protect Your Data
We use appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access or destruction. We maintain breach-response procedures and will notify you if legally required.
How Long We Keep It
We retain your information only for as long as necessary to provide our services and comply with legal requirements - typically 10 years in our industry to support warranty obligations. You may request deletion at any time where permitted.
Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on our website. We encourage you to review this page periodically to stay informed.
Get In Touch
Contact Our Data Protection Officer
If you have any questions about this Privacy Policy, wish to exercise your rights or need to make a data request, please contact us using the details below.
Address
Olympia Home Improvements Ltd
14-20 Northwood Road
Thornton Heath, England, CR7 8HQ
